Replacement & Refund
Orders once shipped cannot be cancelled.
In case of any glitches or technical errors in the system due to which anyone is able to place orders for more than the specified quantity, as per the promotion or offers run on the Nutorio website or Brand alliance Nutorio will ship only the actual quantity as specified during the promotions and offers.
Orders placed during any offers or promotions cannot be cancelled or refunded.
Your order qualifies for a free replacement if we mess up in any of the below ways:
- You have received a product different from what you ordered: We apologies for the inconvenience caused. Kindly email or WhatsApp – us video of the product received along with your order number. We will arrange a quick pick up and send you the replacement completely free of cost.
- You have received your order in a damaged condition: We take utmost care while preparing your shipment to make sure it reaches you in the best shape despite multiple handling while in-transit. However, unfortunate shipment damages cannot be ruled out and we apologies for the inconvenience caused. Kindly email us the picture of the damaged shipment along with the order number. We shall be very quick in sending you a replacement completely free of cost.
- You have received incomplete order: If you have ordered multiple items in your order, they may arrive as separate shipments depending upon the number of items in your order. However, in case you have not received all the ordered items, kindly email us your concern with your order number and we will ship the missing items.
We refund prepaid orders in the below circumstances:
You want to cancel your order: All order cancelation within one hour of the order. Though we would be a little sad, if for any reason you would want to cancel your order, kindly email or call our customer care during business hours between 10am to 6pm Monday to Friday, Saturday between 10am to 2.30pm to raise your request. Refund of cancelled prepaid orders will be processed within 7 working days.
For any other product related concerns, please contact us. Your satisfaction is most important to us and we will make sure we resolve all your concerns.